| 1.
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Compare and contrast the old paradigm of quality control to that of
problem prevention with a commitment to quality. (I)
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| 2.
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Identify and analyze problem areas using effective problem
identification tools. (II)
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| 3.
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Analyze and evaluate a process through development of a process flow
chart. (II)
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| 4.
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Use various problem-solving tools to effectively analyze the root
cause of a problem. (II)
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| 5.
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Describe how to implement problem prevention and/or solution
strategies according to a timeline. (II)
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| 6.
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Identify and analyze the capabilities of several methods to monitor
and collect data. (III, IV)
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| 7.
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Identify and use several methods of process data collection. (III, IV)
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| 8.
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Describe how to evaluate implemented changes and how to standardize
the process. (V)
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| 9.
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Describe methods for documenting and presenting findings based on
audience and data. (VI)
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